Terms and Conditions

Orders

Confirmation will be sent to you at the email address you have provided when your order has been successfully completed. This email will confirm costs and delivery details.

We reserve the right to make adjustments to goods and their prices; to take into account any imposition of new taxes or duties or if there is an error or omission in the price published on our web site. In this instance we will inform you of the adjusted correct price and ask you to reconfirm the order.

Every effort has been made to accurately describe all goods on this site.

You have the right to cancel the order and receive a full refund if you contact us within 24 hours of placing an order.

Payment

Payment methods we accept are: any major credit cards, checks and cash. Payment using credit cards are processed through the secure site of PayPal. For other payment methods please contact us.

Post

Goods will normally be delivered within the period of time given on the buying page (48hours). We will not be liable for any delay in delivering the goods within this time or at all.

When possible, we will send you the tracking number to your email provided in your order. If you do not wish to be contacted, please inform us prior the dispatch of the item.

We will insure the goods for the full value of the order up to the time delivery is accepted at the specified delivery address.

We will deliver to the countries specified at the given rate. You must warrant us that you are residing and accessing our website from the country of billing and delivery.
If ordering from another country, please contact us by mail.
You will probably be required to sign for the goods to confirm delivery of your order.

Liability and Claims

Should the goods arrive damaged you must inform us in writing within 5 days of receipt. Our customer service team will arrange collection of the goods and replace the order. If we are not informed within 5 days we shall have no liability for the goods alleged to be damaged.

Irrespective of any materials or instructions relating to mounting that we may provide, we have taken all reasonable care, and accept no responsibility for any damage to a person or property arising from the hanging and display of the goods we supply.
As soon as the goods are delivered you are responsible for their care and conservation, including ensuring that the appropriate heating and lighting conditions are provided.

As a customer you will be liable for any import duty fees or taxes arising from the deliveries. In the event that you fail to pay all the relevant import duties and local taxes at the time of import, you authorize us to charge your credit card with any costs, over and above the freight charges, which may be incurred by the freight company in relation to your delivery. We will not be liable for any delays caused by non-payment.

Our liability save in the case of death or personal injury in this contract is limited to the purchase price of the goods, and we are not liable for indirect or consequential loss or damage or any loss of data, profit, revenue, income or business, however caused, even if foreseeable.

At our discretion and without assigning a reason, we may refuse or delay serving an order. To assist with any queries relating to any order please ensure that your correct contact details are provided.

You confirm that you are over 18 years of age, and legally capable of entering into this agreement.

We will not be liable for any delay in providing goods caused by circumstances beyond our reasonable control.

We reserve the right to make changes to our site and these conditions of use at any time. If any of these conditions shall be deemed invalid or unenforceable for any reasons, that condition shall be deemed not to form part of this agreement and the enforceability of the remainder of this agreement shall not be affected.

The Original Smoke & Spice Company.

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