FAQ

Some are and some are not. We source ingredients from Australia and overseas, depending on the product.

Please follow the storage instructions on the product label. As a general guide, keep shelf-stable products sealed, cool and dry, and away from direct sunlight. Fresh Smoked Garlic is different: store it at room temperature in the supplied brown paper bag, in a cool, dry cupboard away from direct sunlight.

Please check the best-before date and storage instructions on the product. Shelf life differs from product to product, so we do not give one single answer

Our products are prepared in a kitchen that also handles allergens, including nuts and sesame, so we cannot describe our facility as allergen-free. Most packaged products carry a back label with the relevant information. Fresh Smoked Garlic may not carry the same style of label. If you have an allergy or specific dietary requirement, please contact us before eating a product if you are unsure.

Standard Shipping is a flat $9.90 per order (3-5 business days). Express Shipping is a flat $14.90 per order (1-2 business days). Both are sent with Australia Post.

Yes. Free Standard Shipping applies to orders of $99 or more after discounts. It applies to Standard Shipping only; Express remains chargeable.

Yes. Express Shipping is available at checkout at the rates above, using Australia Post.

Not at the moment - we ship within Australia only.

We generally aim to dispatch within 1-3 business days. Orders placed on weekends and public holidays are processed on the next available business day. During busy periods or market events it can occasionally take a little longer.

Yes. We can deliver to Australia Post PO Boxes and Parcel Lockers.

Yes. Add it to the notes at checkout, or email us as soon as you have ordered, and we will pass it on to Australia Post where their service allows. We cannot guarantee that every instruction can be followed

Yes, where tracking is available we will send you the details once your order has been dispatched.

Where Click & Collect is offered at checkout, eligible orders can be collected from our Rosebery location at no shipping charge. Please wait for your Ready for Pickup notification before visiting; it will contain the collection instructions and available times.

Email sales@smokeandspice.com.au with your order number and, if you can, photos of the product and packaging. We will sort it out with a replacement or refund where appropriate. Please contact us rather than dealing with Australia Post yourself.

Yes. Please send us a wholesale enquiry and we will be in touch. An enquiry does not automatically set up a wholesale account - pricing, minimum orders, freight and payment terms are confirmed separately.

Yes. Gift cards are available on our website and can be used towards any purchase. They have no expiry date, and any remaining balance stays on the card for next time. Gift cards are non-refundable and cannot be exchanged for cash, except where the law requires it.

Generally no. Unless we say otherwise, only one promotional offer or discount code applies per order.

Please call or email before you come. Our Rosebery address is a working production kitchen and the team is often at markets and events, so we want to make sure someone is available. If Click & Collect is available at checkout and you are collecting an online order, wait for your Ready for Pickup notification.

Email sales@smokeandspice.com.au, or phone 0416 546 268 during our contact hours, Monday to Friday, 10:00am-5:00pm.