Shipping policy
Where we ship
We ship within Australia only, using Australia Post.
Shipping rates
- Standard Shipping: $9.90 flat rate per order (3-5 business days).
- Express Shipping: $14.90 flat rate per order (1-2 business days).
- Free Standard Shipping on orders of $99 or more.
Free shipping applies to Standard Shipping only. Express Shipping remains chargeable if selected.
The $99 threshold is based on the order total after discount codes or eligible promotions have been applied.
All prices are in Australian dollars. The exact shipping cost is shown at checkout before payment.
Dispatch
We generally aim to dispatch orders within 1-3 business days. Orders placed on weekends and public holidays are processed on the next available business day. During holiday periods, market events and exceptionally busy times, dispatch can occasionally take a little longer. If we expect a significant delay, we will let you know and may post a notice on our website.
Where tracking is available, we will send you the tracking details once your order is on its way.
Delivery times
Once your parcel is with Australia Post, delivery time depends on their network and your location. Australia Post delivery estimates are guides, not guarantees, and we do not control their timeframes.
Delivery addresses
Please check your delivery address carefully at checkout. You are responsible for giving us a complete and correct address. We deliver to street addresses, Australia Post PO Boxes and Parcel Lockers.
If a parcel is returned to us because the address given was incorrect or incomplete, we may ask you to pay the postage to send it out again. If a delivery problem was caused by our error, we will cover the cost.
Delivery instructions
If you have a delivery instruction, please add it to the notes at checkout or email us as soon as you have placed your order. We will pass it on to Australia Post where their service allows. Australia Post makes the delivery, so we cannot guarantee that every instruction can be followed.
Click & Collect / In-Store Pickup
Where Click & Collect is offered at checkout, eligible orders can be collected from 411 Gardeners Road, Rosebery NSW 2018. Please do not travel to collect your order until you receive a Ready for Pickup notification from us. Available collection times and any pickup instructions will be included in the notification. There is no shipping charge for Click & Collect orders. If you cannot collect as planned, please contact us. If an order remains uncollected, we will contact you before taking any further action.
If your order is delayed, lost or arrives damaged
Please contact us at sales@smokeandspice.com.au rather than trying to sort it out with Australia Post yourself. We will look into it and put things right, which may mean sending a replacement or giving you a refund, in line with your rights under the Australian Consumer Law.
Photos of the product and the packaging help us resolve damage claims quickly, so please keep them if you can.
Looking for returns? See our Returns & Refunds Policy.