Privacy policy

Last updated: 29 September 2026

The Original Smoke & Spice Company is operated by The Original Smoke and Spice Company Pty Ltd (ABN 27 164 877 034). We respect your privacy and are committed to handling your personal information responsibly.

This policy explains what personal information we collect, how we use it, and who we share it with.

What we collect

  • your name, email address and telephone number
  • your shipping and billing addresses
  • your order details
  • your marketing preferences, including whether you have opted in to our emails
  • any review, rating or feedback you post on our website
  • information about how our website is used through cookies and similar technologies, such as pages viewed, device/browser information and a general location based on IP address
  • information you choose to include when you contact us or make a wholesale enquiry

Payment information

We do not see or store your complete credit or debit card details. Payments are handled by payment service providers, which process your card details under their own security and privacy arrangements.

How we use your information

  • process, pack and deliver your order
  • communicate with you about your order
  • answer your enquiries, including wholesale enquiries
  • meet our record-keeping and legal obligations
  • improve our products, website and service
  • send you marketing communications, if you have opted in

Email marketing

You can choose to subscribe to our email list. New subscribers may be offered a welcome discount on their first order. Our emails may include promotions, new products, events, markets and special offers. You can unsubscribe at any time using the link in a marketing email, or by emailing us. Placing an order does not, by itself, sign you up to all of our marketing communications.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to help the site work, understand how it is used and support our advertising. These may include Google Analytics (GA4), Google Ads, Meta advertising tools, and Shopify integrations or other advertising technologies we use.

You can manage your privacy and cookie choices using the consent options on our website. Most browsers also let you block or delete cookies. Some parts of the website may not work properly if you do.

Who we share your information with

  • Shopify, which hosts our online store
  • payment service providers
  • Australia Post
  • our email marketing provider, currently Shopify Email
  • analytics and advertising providers
  • other service providers where reasonably necessary to run the business or fulfil your order

We may also disclose information where required or authorised by law. We do not sell or rent your personal information to third parties for their own marketing.

Overseas processing

Some of our service providers may store or process personal information outside Australia. The countries involved can vary depending on the provider and service configuration. We take reasonable steps to use reputable providers and to handle personal information in accordance with applicable privacy obligations. You may contact us if you would like current information about the service providers we use.

Keeping your information

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We keep information for as long as we need it for the purposes described above and to meet our legal and record-keeping obligations.

Access, correction and complaints

You can ask us for access to the personal information we hold about you, or ask us to correct it, by emailing sales@smokeandspice.com.au. If you have a privacy concern or complaint, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on our website.