Terms of service

Last updated: 29 September 2026

These terms apply to your use of our website and to orders you place with us.

Who we are: The Original Smoke and Spice Company Pty Ltd (ABN 27 164 877 034), trading as The Original Smoke & Spice Company, of 411 Gardeners Road, Rosebery NSW 2018, Australia. You can contact us at sales@smokeandspice.com.au.

Prices and payment

All prices are in Australian dollars. Most of our food products are GST-free. Where GST does apply to a product - our smoked nuts, for example - the price shown already includes GST, so the price you see is the price you pay. Any GST component is itemised on your tax invoice. Your total, including shipping, is shown at checkout before you pay.

Orders

When you place an order you are making an offer to buy. We accept your order when we send you an order confirmation.

Changing or cancelling an order

If you contact us before your order has been processed, packed or dispatched, we will do our best to change or cancel it. Once an order has been processed or dispatched we cannot guarantee that a change or cancellation is possible. Eligible unopened products may still be returned under our 14-day change-of-mind policy, measured from delivery or collection.

Availability

Occasionally a product may be unexpectedly unavailable after you order. If that happens, we will let you know and refund that product in full. If we cannot reasonably fulfil the rest of your order, we may refund the order in full.

Pricing and listing errors

We take care with our website, but errors occasionally happen. If there is a genuine and obvious error in a price, product listing or promotion, or a technical fault affecting an order, we may cancel the affected order and give you a full refund. We will contact you if this happens, and nothing in this clause affects your rights under the Australian Consumer Law.

Natural variation in our products

Our products are food, so some variation between batches is normal. Colour, size, shape and appearance can vary a little. Product photographs are illustrative.

Product information and allergens

Please read the ingredient, product and allergen information before eating any of our products. Most of our packaged products carry a back label with the relevant information. Fresh Smoked Garlic is an exception and may not carry the same style of back label.

Our products are prepared in a kitchen that also handles allergens, including nuts and sesame. We cannot describe our facility as allergen-free. If you have an allergy or a specific dietary requirement and you are unsure about a product, please contact us before eating it.

Promotions and discount codes

Unless we specifically say otherwise, promotions, offers and discount codes cannot be combined, and only one promotional offer or discount code applies per order. We may choose to allow a combination for a particular promotion.

Gift cards

Gift cards can be used towards purchases on our website. Any remaining balance stays on the card and can be used for a future purchase. Our gift cards have no expiry date. Gift cards are non-refundable and cannot be exchanged for cash, except where the law requires it.

Wholesale enquiries

Sending us a wholesale enquiry does not create a wholesale account, an order, a contract, a price guarantee or any commitment to supply. Wholesale pricing, minimum order requirements, freight, availability and payment terms are confirmed separately under separate wholesale trading terms. The 14-day change-of-mind policy in our Returns & Refunds Policy applies to retail orders from delivery or collection and does not apply to wholesale orders.

Product reviews

If you leave a review on our website, please keep it honest and based on your own experience of the product. We may remove a review that is offensive, misleading, unlawful or not about the product. By posting a review, you allow us to display it on our website.

Our content

The photographs, graphics, logos, written content, branding and other original material on this website belong to us or our licensors. Please do not copy, reproduce or use them commercially without our permission, except as the law allows.

Australian Consumer Law and liability

Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, and subject to those rights, our liability for a failure to comply with a consumer guarantee is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid.

Changes to these terms

We may update these terms from time to time. The current version is always published on our website. Changes apply from the date they are published and do not affect rights that have already arisen.

Governing law

These terms are governed by the laws of New South Wales, Australia, and are subject to the Australian Consumer Law and other applicable Australian law.